BetterWorld’s Five Customer Promises and Commitments
1. 100% Satisfaction Guarantee
Accountability - all of our products, services and support are 100% guaranteed — No questions asked! Simply put, if you're not satisfied with our service and/or quality in a particular month — we'll refund your bill for that month. We can think of no other assurance that we can make to ensure you'll be pleased with our service and mission — just ask one of our thousands of customers from all over the country.
2. Exceptional Personalized Customer Service
We provide our customers with an exceptional personalized customer service experience of quality, dedication and performance not equaled by any carrier today. We serve our customers with excellence, humbly and with a servant’s heart.
3. Fast Live Help
Your phone call will be personally answered during business hours by a dedicated professional, who is eager to help. It's our goal to answer all calls live, but if we can't take your call right away we promise to call you back within 30 minutes.
4. Consistent Follow Up and Follow Through
When you call with an issue or question, we will give you an exact time by which you will receive a call back. When we call you back, we will provide you with an update and if we are still working on your question or issue, then we will keep repeating this process until resolution is reached and you are satisfied with the outcome.
5. Management Accountability
We promise you efficient and friendly service at all times. If you're not satisfied, neither are we. Our managers are available to address any concerns.
BetterWorld Telecom's Customer Case Studies
Click below to read about four BetterWorld customers who have improved their operations, while saving money and aligning their supply chain with their mission.
Download 211 Info Study
Download GMS Case Study
Download Greenpeace Case Study
Download Obama Campaign for Change 
Download World of Good Case StudyOur Customers Have One Common Bond: Making it a BetterWorld
Due to our strong dedication and commitment in serving the green and social justice community, BetterWorld Telecom customers include some of the most recognized, respected and innovative positive-impact organizations in the world. Here's just some of the customers part of the BetterWorld family that we're proud to serve:
Goodwill
Goodwill is North America’s leading nonprofit provider of education, training and career services for people with disadvantages, such as welfare dependency, homelessness and lack of education or work experience, as well as those with physical, mental and emotional disabilities. In 2008, local Goodwills collectively provided employment and training services to more than 1.525 million individuals.
RSF Social Finance
RSF is a social enterprise dedicated to using the tools of business to bring about positive, real-world change. Their goal is not just to make money available to progressive and innovative projects; it's to fundamentally change the way the world works with money. Founded in 1936 as the Rudolf Steiner Foundation, RSF Social Finance began making loans to Steiner-inspired organizations in 1984. In the late 1990s, RSF's mission expanded to serve a broader range of clients whose intentions and values are compatible with Steiner's insights on associative economics and social renewal.
Enterprise Community Partners
Enterprise Community Partners helps build affordable housing for low-income Americans by providing financing and expertise to community and housing developers. Every 80 minutes, someone moves into a house they helped create. Enterprise Community Partners is a national nonprofit that provides loans, grants and information resources. Their for-profit subsidiary, Enterprise Community Investment, offers tax credit financing and asset management services.
Green Mountain Coffee Roasters
At Green Mountain Coffee, they are dedicated to providing the richest aroma and flavor, for the highest quality coffee experience. They travel the globe to purchase the finest coffees, batch roast them to peak flavor, and vacuum package them fresh for your enjoyment. Green Mountain Coffee Roasters believes in environmental and social Stewardship®. They promote public awareness of strong environmental, social and labor principles through support of a range of organizations as well as libraries, religious organizations, schools, counseling centers and community food-shelves in coffee-growing communities around the world and in the communities in which our employees and customers live and work.
Greenpeace
Greenpeace proves every day that ordinary people can accomplish extraordinary things. It was a group of thoughtful, committed citizens that came together in 1971 to create Greenpeace. A handful of determined activists leased a fishing vessel, called the Phyllis Cormack, and set sail from Vancouver for Amchitka Island in Alaska. Their mission was to protest US nuclear testing off the coast of Alaska with a brave act of defiance: to place themselves in harm's way. Today, they have grown from a small group of dedicated activists to an international organization with offices in more than 30 countries. Their fight to save the planet has grown more serious — the threat of global warming, destruction of ancient forests, deterioration of our oceans, and the threat of a nuclear disaster loom large.
Honest Tea
Honest Tea, loaded with antioxidants — not sugar, can be found in bags, bottles, unsweetened, barely sweetened, or even 'a tad sweet' in stores across the USA. To date, they've got 18 tea varieties, all organic and many Fair Trade Certified. From Moroccan Mint Green to Lori's Lemon, to Mango White and Heavenly Honey Green, Honest Tea truly has a tea for every taste. The company has applied its passion for social responsibility to initiatives in the environment and to creating partnerships with the growers, cultures and communities behind the teas.
Yes! Magazine
YES! Magazine documents how people are creating a more just, sustainable, and compassionate world. It describes a global society in the process of change, and crafts their issues to reflect that dynamic, creative process. Yes! is published on a quarterly basis.
Climate Solutions
Climate Solutions' mission is to accelerate practical and profitable solutions to global warming by galvanizing leadership, growing investment and bridging divides. Their regional organizing approach is transforming the global warming debate in the region and laying the groundwork for a successful, multi-stakeholder climate action agenda. They generate fresh political momentum for energy and transportation solutions that benefit the region's economy and quality-of-life.
Green For All
Green For All is a national organization dedicated to improving the lives of all Americans through a clean energy economy. The organization works in collaboration with the business, government, labor and grassroots communities to create and implement programs that increase quality jobs and opportunities in green industry – all while holding the most vulnerable people at the center of its agenda.
National Peace Corps Association
The National Peace Corps Association is the non-profit organization of returned Peace Corps volunteers, former staff and friends committed to fostering peace through service, education and advocacy.
Ode Magazine
Ode is an independent magazine about the people and ideas that are changing the world. It's published monthly in English and Dutch. Ode knows that it's difficult to see beyond the war, poverty, exploitation and pollution that the mainstream media use to fill our view of the world and believes there are other stories to report. Stories of countless initiatives being launched around the globe by people devoted to justice, respect and equality. Stories that bridge the gap between thinking and doing, between rage and hope, and the painful gap between the rich and poor — and thus build peace and sustainability. That is the news that Ode promises to deliver. By reading Ode you connect to a network of positive change and inspiration. Ode points the way to knowing better, doing better and feeling better.
Patagonia Clothing Company
Patagonia grew out of a small company that made tools for climbers. Alpinism remains at the heart of a worldwide business that still makes clothes for climbing — as well as for skiing, snowboarding, surfing, fly fishing, paddling and trail running. Their values reflect those of a business started by a band of climbers and surfers, and the minimalist style they promoted. The approach they take towards product design demonstrates a bias for simplicity and utility. Patagonia has a love of wild and beautiful places so participates in the fight to save them, and to help reverse the steep decline in the overall environmental health of our planet. They donate time, services and at least 1% for their sales to hundreds of grassroots environmental groups all over the world who work to help reverse the tide.
Seventh Generation
Seventh Generation is the nation's leading brand of non-toxic and environmentally safe household products. With distribution in thousands of natural product and grocery stores nationwide, they've become the authority when it comes to products that protect your health and the planet. Seventh Generation practices what it preaches by attempting to establish real transparency in an effort to build trust with their stakeholders.
Ten Thousand Villages
At Ten Thousand Villages, they work with over 100 artisan groups in more than 30 countries in Africa, Asia and Latin America to bring you handmade jewelry, home decor, gifts and more. As one of the world's oldest and largest fair trade organizations, they build long-term relationships with artisans that are based on mutual understanding and respect. Fair trade enables artisans to earn a fair wage and provides the opportunity for a better quality of life.