BETTER BLOG

Fixed Vs. Non-Fixed VoIP Phone Numbers – Everything You Need To Know

The difference between fixed and non-fixed VoIP numbers isn’t particularly complex, though it may not be readily apparent to someone who doesn’t fully understand what VoIP is to begin with. In short, fixed VoIP numbers are associated with an account holder’s physical address while non-fixed VoIP numbers aren’t fixed to any specific address. While that…

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Quick-Start User Guide for Polycom Phones

Polycom phones are one of the most commonly-used communication tools for businesses, and it’s no surprise — they are versatile, reliable, and have a wide variety of options available. They’re a great option for use with hosted VoIP or SIP solutions in conference rooms, at employees’ desks, and in call centers. As part of the…

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How Employee Mobility is Improving the Customer Experience

When it comes to customer service, quality and convenience have become baseline expectations. According to PwC, nearly 80 percent of American consumers say speed, convenience, knowledgeable help, and friendly service are the most important elements of a positive customer experience. The report also found employees are not meeting customers’ expectations, stating only 38 percent of…

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Single Source Solutions: How Managed Services Providers Save Time, Money & Headaches

The benefits of managed services are well-established— the more you can outsource your core IT and communications needs, the more you can focus on growing your business. And in organizations with internal IT teams, the ability to free up those teams to focus on high-value differentiators is becoming vital to establishing competitive advantage. As more…

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10 Reasons Businesses Are Switching To UC Cloud Services

Cloud unified communications (UC) adoption is exploding, with experts predicting that the number of cloud-based UC platforms could jump from 15 percent in 2018 to 50 percent as soon as 2020. The market has been gradually shifting to adopt cloud services for several years now, but recently businesses have been making the switch in greater numbers. There…

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How to Go Green and Mean It: Advanced Strategies for Making Your Business Green in 2019

Updated on May 7th, 2019 You’ve already replaced your light bulbs, turned off your computer, and have even offered public transportation incentives to your employees. Your company is no stranger to going green, but you’re ready to take sustainability to the next level with more long-term, bigger investments. The upfront work to kick-off a larger…

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Unified Communications Trends for 2019: What To Know About UC This Year

Over the last few years, we have seen a remarkable transformation take place in the enterprise communications arena, as businesses have migrated away from traditional phone systems in favor of IP-based communications. Today, the golden standard is Unified Communications (UC), a technology that combines multiple systems like voice, video, fax, presence, and instant messaging into…

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How AI and IoT Are Impacting Business Communications

The global communications landscape is changing significantly, with the internet of things (IoT) and artificial intelligence (AI) both growing at remarkable rates. If you’re not already familiar, IoT stands for “Internet of Things” and is the industry term for this era’s “smart” devices including smart phones, appliances, cars, and other items we use every day.…

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Cutting Your Phone Bill Costs

Image courtesy of Pixabay Whether you’re a small startup or a colossal business with many years under your belt, you’re always searching for ways to save money. If there is a method for pinching some pennies, we bet you’ve tried it. One of the easiest places to save a few bucks is with your phone…

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How to Stay Productive When Working Remotely

If you have a job that allows you to work remotely, you understand how easy it can be to fall into a rut. While it’s important to have rituals, it’s also important to shake things up a bit to avoid falling into a hole of unproductivity. We’ve rounded up a few tips to keep you…

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Android logo vs. Apple logo

The Evolution of Android vs. iPhone

Apple and Android accounted for 99.6% of smartphone sales in the fourth quarter of 2016. That’s a pretty significant duopoly of the smartphone market! What makes these two maestros of multitouch screens the standouts? Evolution. Over the last 10 years, both Android and Apple have come a long way, consistently outpacing their competitors. For a…

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8 Cures for Common Conference Call Problems

After weeks of planning for your important conference call, you’re ready. You have a stack of notes filled with talking points, and you’ve managed to coax your biggest customers into clearing their schedules for this exact moment. With an exciting jolt of adrenaline, you open the conference call. But something’s wrong. You can hear your…

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