After weeks of planning for your important conference call, you’re ready. You have a stack of notes filled with talking points, and you’ve managed to coax your biggest customers into clearing their schedules for this exact moment.
With an exciting jolt of adrenaline, you open the conference call.
But something’s wrong.
You can hear your excited greeting echoing back at you, and there’s a persistent popping sound coming from one of the attendees. Worse, it sounds like one listener is sitting in rush hour traffic, and your boss just messaged you to say your volume’s way too high.
How should you respond?