Business Trends

How Employee Mobility is Improving the Customer Experience

When it comes to customer service, quality and convenience have become baseline expectations. According to PwC, nearly 80 percent of American consumers say speed, convenience, knowledgeable help, and friendly service are the most important elements of a positive customer experience. The report also found employees are not meeting customers’ expectations, stating only 38 percent of…

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Single Source Solutions: How Managed Services Providers Save Time, Money & Headaches

The benefits of managed services are well-established— the more you can outsource your core IT and communications needs, the more you can focus on growing your business. And in organizations with internal IT teams, the ability to free up those teams to focus on high-value differentiators is becoming vital to establishing competitive advantage. As more…

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10 Reasons Businesses Are Switching To UC Cloud Services

Cloud unified communications (UC) adoption is exploding, with experts predicting that the number of cloud-based UC platforms could jump from 15 percent in 2018 to 50 percent as soon as 2020. The market has been gradually shifting to adopt cloud services for several years now, but recently businesses have been making the switch in greater numbers. There…

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Unified Communications Trends for 2019: What To Know About UC This Year

Over the last few years, we have seen a remarkable transformation take place in the enterprise communications arena, as businesses have migrated away from traditional phone systems in favor of IP-based communications. Today, the golden standard is Unified Communications (UC), a technology that combines multiple systems like voice, video, fax, presence, and instant messaging into…

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How AI and IoT Are Impacting Business Communications

The global communications landscape is changing significantly, with the internet of things (IoT) and artificial intelligence (AI) both growing at remarkable rates. If you’re not already familiar, IoT stands for “Internet of Things” and is the industry term for this era’s “smart” devices including smart phones, appliances, cars, and other items we use every day.…

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BetterWorld, Telecom, cloud systems, new technology, 2017 trends, business efficiency

How Cloud Services Can Improve Business

Cloud services and the ever-changing world of Internet technology has transformed the way companies all across the globe conduct business. The ability to share information with coworkers, customers and other businesses has become simpler and more accessible when cloud systems are put into place. A myriad of industries and business models are able to take…

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Telecom Trends, 2017, 5G, security, Virtualization

3 Telecom Trends Coming to 2017

2017 is so close we can almost feel it, and with the new year comes changes for businesses in every industry. What food trends will be on people’s plates this year? What fashion trends will take the world by storm? What will be the next big development in technology? Even the telecom industry will have…

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Top 3 Business Trends of 2016

2017 is so close we can almost smell it, and with the new year also comes the start of new business trends. But before we can predict the future, let’s revisit what we’ve been seeing in terms of this year’s company and nonprofit trends. Because, to know where we’re going, we have to understand where…

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