Privacy

Privacy Policy

BetterWorld Telecommunications respects your privacy and works smart to safeguard the privacy of your personal data. We realize that the exciting growth of the Internet and online services raise questions concerning the nature, use and confidentiality of information collected about consumers. We want you to know that we apply our long-standing commitment to safeguarding privacy to our online and Internet activities.

Click on the links that follow or scroll down for additional information on these topics:

Personally Identifiable Information

BetterWorld Telecom does not share, disclose or sell any personally identifiable information (such as your name, address, telephone number or e-mail address) collected online with other unaffiliated companies or organizations for non-BetterWorld marketing purposes. In the future, should BetterWorld decide to share such data with third parties for marketing, it will provide notification and the opportunity for its users to indicate whether they would prefer that the Company not provide such information about them to third parties. Because this information is a critical part of our business, it would be treated like our other assets in the context of a merger, sale or other corporate reorganization or legal proceeding. BetterWorld also does not market to, or knowingly collect personal information from, children under the age of 13 on our sites.

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How We Use Information

BetterWorld Telecom uses the personally identifiable information we collect online principally to provide you with the service(s) you have ordered and to let you know about other offerings, which may be of interest to you. Postal and e-mail address information, for example, enables communication about services offered and ordered, as well as the proper provisioning and billing of those services.

Because BetterWorld Telecom makes many special benefits available to you through relationships with other businesses, BetterWorld may share personally identifiable online customer information with those businesses so that you receive the benefits to which you are entitled. We also sometimes use this information to extend special offers to you jointly with our partners.

BetterWorld Telecom also provides personally-identifiable online information in response to subpoenas and other legal demands, and where we believe that disclosing this information is necessary to identify, contact or bring legal action against individuals who may be endangering public safety or interfering with BetterWorld property or services, or with our customers’ or others’ use of them.

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How We Collect Information

BetterWorld Telecom collects information online by asking you for it, for example, when you order a service, or respond to a survey, sweepstakes or other promotion. A customer’s name, address (postal and e-mail) and telephone number are the most important pieces of information, but we might request other information, based on, for example, the service(s) being ordered or promoted.

BetterWorld Telecom may also use “cookies” and similar technology to obtain information about your visits to our site or your responses to e-mail from us—both individually and in aggregated data that does not identify you. These reporting tools tell us the parts of our web sites or e-mails in which you showed an interest or took some action, and help us improve the quality and usefulness of our sites. At BetterWorld Telecom, we primarily use cookies to determine what services or promotions you are interested in. While cookies help us improve your experience while visiting our site and customize our communications to the services you may desire, you have the option to block them through your Internet browser or other commercially available software. However, doing so may make some of our sites’ features unavailable to you.

Another way we collect information online is through our affinity program partners who may provide us with information they already obtained from you online. For example when you are on a partner’s site and click on a BetterWorld banner that takes you to the BetterWorld site, information that the partner has received from you already may be passed to BetterWorld Telecom.

As BetterWorld Telecom grows and new features are added to this web site or legal requirements change, this Privacy Policy may be modified. Any changes to BetterWorld’s Privacy Policy will be posted on this web site. All information submitted through this web site is subject to the terms and conditions of this Privacy Policy, as amended.

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Security

We use encryption, firewalls and other technology and security procedures to help protect the accuracy and security of your personal information and prevent unauthorized access or improper use. For example, you will note that while using some features of the BetterWorld web site and online services, you may need to submit a password or some other type of authenticating information.

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Your Access to Information

You may review or update the available personally identifiable information that we received from you online by accessing your account online, by contacting Consumer Care through the toll-free number or e-mail address on your invoice. Please note that in order to better protect you and safeguard your information, we take steps to verify your identity before granting access or making corrections to your information.

BetterWorld Telecom may use e-mail addresses you provide us online to send you e-mail related to BetterWorld products and services or if you have affirmatively indicated a desire to receive additional information. If at any time, you would prefer not to receive further marketing communications, please contact Customer Care through the toll-free number or e-mail address on your invoice. You may also send e-mail to privacy@betterworldtelecom.com.

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